DAISI takes all complaints seriously. If you would like to lodge your concerns, you can do so by using any of the methods described below.
If you provide us with your contact details, we will be able to provide you with updates on the progress of your complaint and resolution.
Write to us
Please address your letter to “The Complaints Officer.”
You can send your letter by:
Post: Doctors Assisting InnSouth Pacific Islands (DAISI), GPO Box 4488 Sydbey NDW 2001 AUSTRALIA.
Please phone us on +61 478 067 159
Our phone lines are open Monday to Friday 9.00 am to 5.00 pm (AEST).
After hours you can leave a message stating the nature of your complaint, your name and a contact number, and we will endeavour to return your call the next business day.
What happens next?
You will receive acknowledgement that we have received your complaint within five business days.
In most circumstances, complaints receive a detailed response and outcome within thirty business days from date of receiving the complaint.
If your complaint is complex, it may take longer to resolve than the thirty business days. In such cases, we will keep you regularly updated.
What if I my complaint is not resolved?
You have the option of escalating your complaint if you feel that it has not been given the due attention it deserves or that it has not been adequately resolved.
For unresolved complaints about non-fundraising related issues, contact:
The Australian Council for International Development
Private Bag 3
Deakin ACT 2600
Tel: +61 2 6285 1816
You can also access a PDF copy of DAISI’s Complaint Policy.