Staff, volunteers, contractors and partners who are aware of possible wrongdoing have a responsibility to disclose that information.  Staff and volunteers who in good faith disclose perceived wrongdoing will be protected from adverse employment consequences. The establishment of a fair and impartial investigative process will provide protection for whistleblowers.

DAISI takes all complaints seriously. If you would like to lodge your concerns, you can do so by using any of the methods described below.

If you provide us with your contact details, we will be able to provide you with updates on the progress of your complaint and resolution.

Write to us

Please address your letter to “The Chief Executive Officer (CEO).”

You can send your letter by post: Doctors Assisting In South Pacific Islands (DAISI), PO Box 679 Crows Nest,  NSW 1585 AUSTRALIA.

Email us

You can email your complaint to the CEO by emailing staff@daisi.com.au

Call us

Please phone us on +61 478 067 159

Our phone lines are open Monday to Friday 9.00 am to 5.00 pm (AEST).

After hours you can leave a message stating the nature of your complaint, your name and a contact number, and we will endeavour to return your call the next business day.

Visit our head office

Our head office is located Shop 1, 38 Pacific Hwy, St Leonard’s and is open Monday to Friday 9.00 am to 5.00 pm (AEST).

Contact our Focal Point Protection Officer

You also have the option of contacting the relevant focal point directly:

Complete the online incident reporting form

Alternately you can complete an online Incident Reporting Form, which will be passed onto the relevant Protection Officer.


What happens next?

You will receive acknowledgement that we have received your complaint within five business days.

In most circumstances, complaints receive a detailed response and outcome within thirty business days from date of receiving the complaint.

If your complaint is complex, it may take longer to resolve than the thirty business days.  In such cases, we will keep you regularly updated.